The value of IT is determined from the role information technology has in the delivery of value to the customer.
For the typical commercial enterprise, business strategy essentially aims at serving its customers efficiently. Though the focus of a manufacturing organisation is production, ultimately all strategies are aimed at generating more value for the customer. The existence of the enterprise is based on revenue, and revenue is arrived at through the customer. To achieve a continuous revenue stream from the customer, enterprises deploy various strategies.
Enterprises create value through one or more of the following:
- Delivering a product or service to the customer on time
- Delivering new products to the customer
- Delivering products with additional features
- Delivering products but focusing on services
- Delivering products with cost efficiency maximised.
The Focus
- A standard set of process control practices, i.e., baseline control following best practices
- Properly prioritised and distributed effort to areas with greatest impact and business benefit
- Institutionalised and commoditised solutions
- Complete solutions, covering organisation and process as well as technology
- continuous improvement culture (building process capability)