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Process Models
Process is the most enduring of the three primary components of a management system
Process serves as the foundation for the definition of the remaining elements. Processes capture and document:
- Ownership, responsibilities, measurements
- Consistent, structured working practices
- Policy decisions, scope and objectives
- Clear interfaces.
Processes ensure a stable, controlled, repeatable service that can be objectively measured against deliverables and service levels.
Processes enable:
- Efficient and effective service to meet business requirements
- Cost and quality improvement.
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