The ITGN's management system layers real-time governance and management over operational processes to direct, monitor and continuously improve IT performance and conformance through the automation of planning, scheduling actions, defining work practices and real-time monitoring to enable the board to proactively govern and management to ensure business and IT processes support the achievement of the organisation's strategic objectives.
Considerable productivity gains can be derived if an effective and efficient management system is deployed together with the correct customisation of the IT processes needed to leverage IT resources.
In most organisations there is considerable reliance on the staff employed to get the required work completed in the specified manner, and within the required timeframe. Codes of corporate governance encourage companies to deploy a system by which the current and future use of IT is directed and controlled. A system that increases visibility empowers management to track service levels through real-time dashboards that give managers key information about progress from both business and technological perspectives.
Management systems built using dynamic infrastructure deliver the scalability and flexibility needed to support unpredictable business workloads and enable organisations to integrate business and technical management, generate new services and make changes, while reducing business risks and fulfilling regulatory compliance obligations.
In most organisations it is expected that there will be a rapid and effective response to requests for service, particularly when these can deliver substantial business benefits. To ensure that service levels are consistently high, management must be able plan and deploy personnel rapidly with pinpoint accuracy to the required locations. They must be able to orchestrate and communicate who has to perform what, where and when, as well as what task is next and where the next task is located. Planning of activities would be in accordance with a customised business process or using a streamlined IT process model that incorporates interfaces to related processes and which focuses attention on approval steps, cost, quality assurance, security and compliance checks applicable to the task at hand.
Processes should be defined for staff to execute assigned tasks and management (and other stakeholders) up-to-date regarding the challenges encountered and progress being made.