ITIL - Configuration Management

The scope of configuration management is assumed to include all configuration items (CIs) used in the provision of live, operational services, as a minimum set.

Configuration management provides direct control over IT assets and improves the ability of the service provider to deliver quality IT services in an economic and effective manner. Configuration management should work closely with change management.

All components of the IT infrastructure should be registered in the Configuration Management Database (CMDB). The responsibilities of configuration management with regard to the CMDB are:

• identification
• control
• status accounting
• verification.

The scope of configuration management is assumed to include:

• physical client and server hardware products and versions
• operating system software products and versions
• application development software products and versions
• technical architecture product sets and versions as they are defined and introduced
• live documentation
• networking products and versions
• live application products and versions
• definitions of packages of software releases
• definitions of hardware base configurations
• configuration item standards and definitions.