|Mobilized Risk , Service & Performance Management|
Managing conformance and performance has been taken to a whole new level with the introduction of a new generation of IT governance solutions. The ITGN’s latest governance solution layers real-time governance and management over operational processes to direct, monitor and continuously improve IT performance and conformance through the automation of planning, scheduling actions, defining practices and providing real-time monitoring to enable the organisation's board to proactively govern IT and for management to ensure the use IT supports the business’ goals.
IT Governance and Business Process Management
The ITGN managed performance and compliance platform is a new generation of managed services that provides an integrated, automated & mobile management solution that layers governance over IT and business processes.
Current approaches to IT performance management and regulatory compliance are labour intensive, static, inconsistent and arbitrary. The ITGN managed performance and compliance platform provides management with a real-time capability to view and manage the status of performance and compliance.
The ITGN approach to performance and risk management is process-based and automated. Governance is enhanced by presenting crucial information to responsible individuals for timely decision-making. The management system ensures important governance actions are executed and completed. It drives the essential elements of IT performance and risk management within the context of the business operations and strategic objectives. Key processes are established and kept under control through the integration of performance and risk management into daily operations and decision-making.
The ITGN managed performance and compliance platform moves the management of operations and risk – the risk of loss from inadequate or failed internal processes, people, systems, and external events – from being informal and ad hoc, to being visible, measureable and manageable.
Mobilized IT Governance and Business Processes
The ITGN managed performance and compliance platform receives input from event logs, schedulers, triggers, process workflow and user interfaces. Actions are planned, authorised, coordinated, and assigned to individuals directly and executed using predefined workflow, defined in BPMN and communicated to individual mobile phones.
From detection to resolution, the ITGN performance and compliance platform will enable management to plan, choreograph and communicate the regular and ad hoc tasks required to deliver services in the most cost effective manner while maintaining the risk, control and oversight required.
Staff using the ITGN managed performance and compliance platform are able to respond immediately and perform the required actions, provide feedback as regularly as necessary and keep management informed with real-time status updates.
IT and business processes are documented using BPM notation and implemented as end-to-end, optimised, managed and integrated processes. The initial process baseline provides a foundation for further refinement and ongoing alignment with business objectives. An integrated process engine is used to instantiate tasks within the defined processes based on the predefined workflow, event and/or time-dependent triggers.
Managers can accept, approve and assign tasks within their scope of authority. Progress is tracked, compliance monitored and key performance indicators evaluated in real-time.
The Benefits of Mobilization: